Hounslow Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Hounslow Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, the customer agrees to these terms, which are designed to make the service clear, fair, and workable for both parties. They apply to all standard cleaning appointments, one-off visits, recurring services, and any related cleaning tasks agreed in advance. In these terms, “we”, “us”, and “our” refer to Hounslow Cleaners, while “you” and “your” refer to the customer.
Our service is intended to be professional, efficient, and carried out with reasonable care and skill. However, cleaning outcomes may vary depending on the condition of the property, the materials involved, the time available, and any special requirements communicated before the appointment. For that reason, these terms also explain the limits of our responsibilities and the steps both parties should follow before, during, and after the service.
Please read these terms carefully before confirming a booking. If you place an order for any cleaning work, you are confirming that you have the authority to request the service and that you accept the applicable conditions set out below. Where a particular service involves specialist methods, materials, or equipment, any additional conditions agreed for that work will apply alongside these terms.
Booking Process
The booking process for Hounslow cleaning services is straightforward, but accuracy is important. When you request an appointment, you should provide complete and correct details, including the type of property, the rooms or areas to be cleaned, the preferred date and time, access arrangements, and any special instructions. If you need a regular cleaning schedule, we may confirm a recurring service pattern, subject to availability and ongoing agreement.
All bookings are subject to acceptance by us. A request does not guarantee an appointment until it has been confirmed. We may decline a booking if we are unable to provide the service, if the requested work falls outside our scope, or if the property presents health, safety, or access concerns. The cleaning company Hounslow Cleaners may also ask for additional information before confirming the visit, especially where the job requires specific equipment or a longer time allocation.
Customers are responsible for ensuring that the property is ready for the service at the agreed time. This includes providing access, securing pets if necessary, and removing or identifying fragile, hazardous, or highly valuable items. If access is not available, or if the property cannot be serviced for reasons outside our control, the appointment may be treated as a late cancellation or failed visit, and a charge may apply.
If you need to amend a booking, you should notify us as soon as possible. Changes to the service date, time, scope, or frequency are subject to availability and may affect the quoted price. Any revised arrangement becomes effective only when confirmed by us. Where a customer requests additional tasks on the day, we may agree to complete them if time, equipment, and safe working conditions allow, but we are not obliged to do so.
Payments and Charges
Payment terms will be agreed at the time of booking or before the work begins. Unless otherwise stated, prices are based on the details you provide and may depend on the size of the property, the type of cleaning required, the duration of the visit, and any specialist products or methods used. If the actual conditions differ materially from those described at booking, we may adjust the price accordingly, provided the revised charge is explained to you in advance where reasonably possible.
Payment may be required in advance, on the day of service, or on invoice, depending on the type of work and the arrangement confirmed with you. For recurring cleaning services, invoices are normally due within the stated payment period. Failure to pay on time may result in suspension of future appointments, recovery action, or the addition of reasonable costs incurred in pursuing overdue sums, where permitted by law.
All quoted or advertised amounts are exclusive of VAT unless stated otherwise. If VAT applies, it will be added at the appropriate rate. Any discounts, promotions, or special offers are offered at our discretion and may be withdrawn or changed at any time. If a customer disputes an invoice, the undisputed portion should still be paid by the due date while the matter is reviewed.
Cancellations, Rescheduling, and Missed Appointments
We understand that plans can change, so cancellations and rescheduling are handled on a reasonable basis. If you need to cancel or move an appointment, you should give notice as early as possible. Unless a different arrangement has been agreed in writing, late cancellations may attract a fee, especially where the service was reserved exclusively for you or where staff, transport, or equipment had already been allocated.
If cancellation occurs after preparatory work has begun, or if our team arrives at the property and cannot complete the service due to lack of access, incorrect information, or an unsafe environment, we may charge part or all of the booked amount to cover lost time and reasonable costs. This approach helps keep Hounslow cleaners services reliable and fairly priced for all customers.
We reserve the right to cancel or reschedule an appointment if circumstances beyond our control make performance impractical or unsafe. Such circumstances may include severe weather, staff illness, transport disruption, equipment failure, utility outages, or other events outside our reasonable control. In those cases, we will aim to offer an alternative time. We will not be responsible for losses arising solely from such unavoidable changes, provided we act reasonably and communicate promptly.
At the mid-point of the service agreement, it is important to note that repeated missed appointments, late changes, or non-payment may lead to refusal of future bookings. The policy is intended to protect scheduling fairness and ensure that available time is used efficiently across all customers. Where a recurring agreement exists, either party may end it by giving the notice period agreed in writing or, if none is stated, a reasonable period of notice.
Liability and Service Standards
We will carry out the cleaning service with reasonable care and skill, using appropriate methods and materials. However, liability is limited to the extent allowed by law. We are not responsible for pre-existing damage, wear and tear, faulty fittings, hidden defects, structural issues, or damage caused by items that were already unstable, poorly maintained, or unsuitable for cleaning. Customers should tell us in advance about any delicate finishes, antiques, water-sensitive surfaces, or other special considerations.
Our cleaners may move light items in order to complete the work, but we will not move heavy furniture, disconnect appliances, or interfere with fixtures unless this has been expressly agreed. If you ask us to handle items of value, you should remove them in advance or notify us clearly so precautions can be taken. We do not accept responsibility for loss or damage to cash, jewellery, documents, or other valuables unless caused by our proven negligence and subject to any lawful limits.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. Where we are found liable for loss or damage, our liability will generally be limited to the amount paid, or payable, for the specific service giving rise to the claim, except where the law requires otherwise. This reflects the nature of domestic cleaning services and keeps the contract proportionate.
Waste Handling and Environmental Rules
Cleaning work may produce waste, but waste management must follow applicable UK rules. Unless otherwise agreed, our service includes collecting ordinary cleaning debris generated during the appointment, such as dust, packaging from our own supplies, and small amounts of general residue. We do not remove bulky waste, hazardous materials, clinical waste, asbestos, paint, chemicals, needles, or any item requiring a specialist waste permit or licensed disposal route unless such work has been specifically contracted and lawfully arranged.
Customers are responsible for ensuring that the property does not contain concealed hazards that could expose staff to risks or unlawful disposal obligations. If our team discovers suspected hazardous waste, contaminated materials, sharp objects, bodily fluids, mould requiring specialist treatment, or similar issues, we may stop work immediately and withdraw from the affected area. In such circumstances, the relevant part of the service may still be charged if time has been reserved or if the team has already attended.
All waste must be stored, sorted, and presented in accordance with applicable environmental and local authority requirements. We expect customers to cooperate with any lawful instructions about segregation, recycling, or safe handling. Our own disposal practices are designed to comply with UK waste regulations, and we may refuse to remove any item that would put us at risk of breaching those rules. Where a customer asks us to dispose of items, that request must be lawful and specifically agreed.
Customer Responsibilities
To allow us to provide the service effectively, you must ensure the premises are accessible, reasonably safe, and in a condition suitable for cleaning. This includes providing electricity and water where needed, notifying us of alarm codes or entry procedures, and ensuring that any relevant occupants understand the visit. If children, pets, or vulnerable persons are present, you should take appropriate precautions before the appointment begins.
You must also disclose any information that could affect the work, including health and safety concerns, infestation, restricted access, or surfaces that require specialist treatment. Failure to provide accurate information may affect the quality of the result and may lead to additional charges, delays, or cancellation. In addition, you should inspect the property after the service and notify us of any issue within a reasonable time if you believe a problem has occurred.
Where you provide products or equipment for us to use, you do so at your own risk unless we agree otherwise. We are not liable for reduced performance or damage caused by unsuitable products, incorrect instructions, or defective equipment supplied by the customer. If in doubt, we may choose to use our own materials or decline to use items that we consider unsafe or inappropriate.
Termination and Governing Law
Either party may end a service arrangement in line with the notice requirements communicated at the time of booking or, if none are specified, by giving reasonable notice. We may terminate or suspend service immediately if you breach these terms, fail to pay sums due, provide unsafe working conditions, or behave in a way that makes continuation impractical. If termination occurs, you must pay for all work completed up to the termination date and any reasonable cancellation costs already incurred.
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. This document is intended to operate as a clear legal page for Hounslow Cleaners and for customers who use our cleaning services in the UK.
We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or service delivery. Any updated version will apply from the date it is issued or from another date we specify. The latest version governs new bookings, while existing bookings may remain subject to the terms that were in force when the booking was confirmed, unless the change is required by law.